Questions, answered.

The things clinics ask us before signing up: pricing, migration, security, and support.

How does the free trial work?

Every plan starts with a 30-day free trial, no credit card required. You get full access to every feature, not a limited demo version, so you can run your actual schedule and billing during the trial.

Can I migrate my existing patient data?

Yes. ClinyPal's data import handles patients, appointments, and other core records from a CSV export of your current system. Our team can also help map the fields during onboarding if your export format is unusual.

Is ClinyPal built for one specific specialty?

No. It's a general practice-management platform used across physiotherapy, psychology, chiropractic, dietetics, medical clinics, and more. Custom fields and form templates let each practice build the exact intake and charting they need. See specialty pages.

Does ClinyPal support multiple locations?

Yes, under one account. Each location keeps its own hours, fees, and booking page, while staff, reporting, and billing stay unified across the whole business. Learn more.

Is patient data secure and HIPAA-ready?

Yes. Credentials and sensitive integration data are encrypted at rest, every account can use 2FA or a passkey, and a full audit trail logs every view and edit of patient data. See our security page.

Does ClinyPal include telehealth?

Yes, built in: browser-based video sessions with no app to install for the patient, plus AI-generated call summaries after each session. Learn more.

Can I take payments online?

Yes. Connect Stripe, PayPal, or Square to collect deposits and payments directly through your online booking page, and send single-use payment links for existing invoices.

What if I need to cancel?

You can cancel anytime; there's no lock-in contract. Your data stays exportable in full (CSV, HL7, or FHIR) for as long as you need it, whether you're actively subscribed or not.

Does ClinyPal integrate with accounting software?

Yes. QuickBooks Online, Xero, and Zoho Books all sync issued invoices automatically. See all integrations.

How do I get support if I'm stuck?

In-app chat support during business hours, backed by help articles for common questions. Visit the Help Center or contact us directly.

Can I use ClinyPal on my phone or tablet?

Yes. ClinyPal runs in the browser on any device, with a layout that adapts to phones and tablets. There's nothing separate to install for staff, and patients don't need an app either for online booking or telehealth.

What happens to my data if I stop paying or something happens to ClinyPal?

Your data is never held hostage. You can export everything (patients, appointments, notes, invoices) in open formats (CSV, HL7, FHIR) at any time, whether or not your subscription is active. Backups run continuously so nothing is ever a single point of failure.

How do I add staff or set what they can access?

Invite staff by email and assign a role: each role controls exactly what they can see and edit, from front-desk scheduling access to full clinical and billing permissions. Roles can be changed at any time as your team grows. Learn more.

Is there a limit on staff, patients, or appointments?

No hard caps on patients or appointments on any plan. Pricing scales with the number of active practitioners, so a solo practice and a multi-site clinic both pay for what they actually use.

Still have questions?

No credit card required, see for yourself.

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