Clinics running on ClinyPal.

A solo GP practice that had grown past spreadsheets: patient files in one system, invoicing in another, appointment reminders sent by hand.

Moving onto ClinyPal put charting, scheduling, and billing in one place. Appointment confirmations now go out automatically the moment a booking is made, and invoices generate straight from the completed visit, no more re-entering the same information twice.

A six-practitioner physiotherapy clinic that had a persistent no-show problem eating into the schedule.

Automatic appointment confirmations and reminders, sent by SMS and email without staff lifting a finger, cut no-shows noticeably within the first month. Recall types now keep patients on a treatment plan rebooking on their own, instead of relying on front desk memory.

"The reporting is the reason we stayed. Being able to see outstanding balances aged by how overdue they are, without exporting anything, changed how we chase payments."

A specialist practice running frequent telehealth follow-ups for patients who can't easily travel in for every visit.

Having the DICOM viewer available directly inside the same telehealth session means a scan can be pulled up and walked through with the patient in real time, without switching to a separate workstation or PACS viewer mid-call.

A nutrition practice that needed to track client progress numbers (weight, measurements) consistently across months of follow-up.

Custom fields let her build the exact intake and progress tracking her program uses, trended on the same chart alongside billing and scheduling, instead of a separate spreadsheet living outside the clinical record.

"Custom fields are the reason this works for us at all. Most systems assume you're a physio or a GP. We're neither, and we could build our own intake anyway."

"Having DICOM right inside the telehealth session is a game changer. I can pull up a patient's scan and walk them through it in real time."

A counselling practice that wanted telehealth sessions to feel as private and reliable as an in-person room, without asking clients to install anything.

Browser-based encrypted video sessions removed the friction of app downloads for clients, and structured session-note templates keep continuity across a long-term therapeutic relationship without slowing down between back-to-back sessions.

"Support actually knows the product. When we hit a question about tax rounding on invoices, we got a real answer the same day, not a canned reply."

A chiropractic group that expanded from one clinic to three locations and needed staff, reporting, and billing to stay unified across all of them.

Each location kept its own hours and fees, while staff working across sites kept one login and reporting rolled up across the whole business, no separate subscription or account per location to manage.

"Running three locations used to mean three sets of everything. Now it's one login for staff who work across sites and one set of reports I can filter or roll up."

A busy multi-practitioner clinic already running on another system, worried that switching would mean weeks of downtime and lost patient history.

Data import brought patient records, appointment history, and outstanding balances across in one pass, so the practice kept booking through the transition instead of pausing operations to migrate.

“Switching over took an afternoon, not a month. Data import brought everything across cleanly and we were booking patients the same week.”